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News, Press Releases - Tuesday, March 9, 2010 11:16 - 0 Comments
Consumer complaints grow, cell phone beefs are tops
Regine Schlesinger reporting
CHICAGO (WBBM) – Chicago’s Better Business Bureau says it received 10 percent more consumer complaints last year, with the cell phone industry the biggest target.
The Bureau says nearly one million complaints were logged by disgruntled consumers last year. More than 37,000 of those involved cell phone service and equipment, about 2 percent more than the year before.
In second place were cable and satellite television providers with more than 32,000 complaints.
Banks were in third place with almost 30,000 complaints, up a whopping 42 percent over 2008.
But, the Bureau says the cell phone and cable TV industries also improved their rate of resolving disputes. Both industries cleared up more than 97 percent of the complaints. The resolution by banks dropped slightly to around 95 percent.
More information at chicago.bbb.org
Following are the top 10 industries by volume of consumer complaints filed across North America with BBB in 2009:
Industry
Total Complaints
Rank by number of complaints1
Percentage Change over 2008
Percentage of Resolved Complaints 2
Cellular Phones Service & Equipment
37,477
1
2.1%
97.4%
Television – Cable, CATV & Satellite
32,616
2
8.7%
97.2%
Banks
29,920
3
42.3%
95.2%
Auto Dealers-New Cars
26,888
4
-2.4%
84.1%
Internet Shopping
21,494
5
9.4%
71.7%
Collection Agencies
15,797
6
-3.3%
86.6%
Auto Dealers – Used Cars
13,686
7
2.5%
70.8%
Telephone Companies
13,470
8
11.2%
96.1%
Furniture – Retail
13,158
9
-2.9%
78.3%
Auto Repair & Service
12,736
10
9.5%
65.9%
1 Complaint rank is out of 3,947 industries categories
2 Average resolution rate across all industries for 2009 was 76.2 percent
Read the original article from WBBM News Radio.
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